ºÚÁÏÕýÄÜÁ¿

Creating an Employee Management App | 6-Step Guide

Today, we’re going to build a relatively simple but no less powerful tool - an employee management app using ºÚÁÏÕýÄÜÁ¿. Your employees - along with their skills, knowledge, and expertise - are some of your most valuable assets. Making better use of their time is an easy way to create huge efficiency savings. And for that, we need proper oversight. Who is doing what - and when? When you have a couple of team members all working in the same location, this isn’t such a challenge.

Ronan McQuillan

Jun 22, 2024

Enterprise Incident Management | In-Depth Guide

Enterprise incident management is, without doubt, one of the most important responsibilities of IT teams in large organizations. This is because IT incidents can potentially have an enormous impact on the wider business. In fact, in extreme situations, it could easily be lights out. Even if it’s not this dramatic, we still risk data loss, service interruptions, and, ultimately, lost revenue. Today, we’re going deep into managing IT incidents in an enterprise context.

Ronan McQuillan

Jun 20, 2024

Implementing an Enterprise Data Catalog

Businesses today sit on larger volumes of data than ever before. The benefits of this, including for automation, digital transformation, better-informed decision-making, and even machine learning, are well known. However, managing and administering complex data sets so that they can be leveraged to provide value to end users is incredibly challenging. That’s where enterprise data catalogs come in. Today, we’re diving deep into what data catalogs are, why they’re used, and the specific benefits they bring.

Ronan McQuillan

Jun 18, 2024

Enterprise Inventory Management | In-Depth Guide & Key Tools

Enterprise inventory management is the foundation of a huge range of processes across finance, logistics, operations, ITSM, planning, and many more. The core challenge here is achieving a centralized, accessible view of assets, products, raw materials, tooling, and other inventory across our entire organization. Today, we’re covering everything you need to know. We’ll start by checking out the basics of enterprise inventory management and what it achieves. Then, we’ll move on to some of the specific technical challenges that enterprises face when tracking and handling inventories.

Ronan McQuillan

Jun 17, 2024

What is Hardware Asset Management? + 5 Essential Tools

Hardware asset management is one of the central pillars of a successful ITSM strategy. Put simply, we can’t deliver effective services to users without first furnishing them with the right devices, environments, and infrastructure to do their jobs. However, with the exception of very small organizations, this can present enormous challenges. This has an outsize impact on operational efficiency, security, risk, and, ultimately, the cost of delivering IT services to users.

Ronan McQuillan

Jun 13, 2024

Top 6 Enterprise Survey Software Tools

Gathering information from customers and colleagues is a daily challenge within large organizations. Having a secure, efficient way to collect structured data is vital to countless processes across ops, HR, customer success, product, and other verticals. Today, we’re diving deep into enterprise survey software. Specifically, we’re going to check out the key purchasing decisions for survey tools, as well as the top priorities for enterprise use cases. Then, we’ll move on to our top picks for enterprise survey solutions.

Ronan McQuillan

Jun 12, 2024

How to Build a Trouble Ticketing System

Trouble ticketing systems are some of the most common internal tools around. In fact, they’re at the center of how we deliver exceptional user experiences to customers and colleagues alike. The more efficiently we can gather, categorize, and respond to information about issues, the faster we can provide resolutions to users. Today, we’re exploring how ºÚÁÏÕýÄÜÁ¿ can supercharge your ticketing efforts. Specifically, we’re going to build a fully custom trouble ticketing system on top of an existing database - without writing a single line of code.

Ronan McQuillan

Jun 7, 2024

Service Request Management | In-Depth Guide

IT teams handle huge volumes of service requests every day. This is a key part of how we deliver internal services to colleagues and customers. How we handle interaction between IT and the wider organization has a huge impact, across security, service up-time, operational efficiency, resource utilization, and more. Today, we’re covering everything you need to know about service request management within ITIL. Specifically, we’ll start by checking out some basic definitions of service requests, and how these differ from other common ITSM workflows before moving on to the specific framework laid out for managing these in ITIL.

Ronan McQuillan

Jun 4, 2024