Think fast
Thoughts and ideas on how to build tools, automate workflows and speed-up the workplace.
5 Open-Source Jira Alternatives for 2025
Jira is one of the most widely used platforms for IT teams on the market today. More specifically, it offers a highly advanced, ready-to-use solution for managing software projects. However, it鈥檚 not necessarily suitable for all teams. Like all COTS solutions, it has its own target use cases and ideal customers. Outside of these, some teams may find that it lacks the flexibility for more fringe use cases or isn鈥檛 a cost-effective option for simpler ones.
Ronan McQuillan
Feb 19, 2025
How to Build a Feature Request Management Tool in 5 Steps
Feature request management tools are some of the most common workflow apps for both internal and customer-facing use cases. However, the specific information you need to gather and the process for approving requests will vary from one team to the next - or even between individual projects. So, this is also one of the most requested internal tools. Today, we鈥檙e checking out how to build a custom solution with 黑料正能量. By the end, you鈥檒l have a fully-functioning app that you can modify with your own data model or approval workflows.
Ronan McQuillan
Feb 18, 2025
FreshService vs ServiceNow | In-Depth Comparison
ServiceNow and FreshService are two of the main players in the ITSM space. However - although their core functionality and use cases are similar, they target very different segments of the market. Because of this, they diverge quite significantly across pricing, user experiences, implementation processes, and NFRs, such as hosting, security, and configurability. Today, we鈥檙e diving deep into where each of these tools sits in the market, including who they鈥檙e for, what they cost, and what the offer.
Ronan McQuillan
Feb 13, 2025
Top 5 Free Asset Management Software Tools
Asset management is one of the most common, mission-critical ITSM workflows. Efficiently handling requests for devices helps us to minimize internal admin costs. This ensures that our IT resources are deployed as effectively as possible. At the same time, we can improve experiences for service users with a centralized, accessible tool to submit and manage requests. Today, we鈥檙e checking out a range of open-source and free asset management software. We鈥檒l be picking out tools from different corners of the market, from COTS applications, to highly customizable solutions.
Ronan McQuillan
Feb 11, 2025
Top 6 Change Management Tools
Managing changes to projects, systems, or processes is one of the most fundamental challenges that businesses face. Change is both inevitable and necessary. For example, if we want to streamline processes, adopt new solutions, or add features to internal tools. However, this also comes along with associated risks, costs, and other potential downsides. So, we need to take a structured approach to maximize the success of our change initiatives. Today, we鈥檙e taking a look at the top change management tools to help us achieve this.
Ronan McQuillan
Feb 11, 2025
6 Zendesk Alternatives & Competitors for 2025
The market for support, ticketing, and helpdesk tools is as crowded as it has ever been. However, it also presents a huge degree of internal variation, with different vendors targeting a range of granular use cases, organizations, and market segments. Zendesk is one of the best-known players in this space. It鈥檚 a popular choice as a modern, reliable, cloud-based support solution. However, it鈥檚 not necessarily the right fit for every team.
Ronan McQuillan
Feb 7, 2025
Top 16 IT Newsletters for 2025
The IT department is probably the team under the greatest pressure to stay informed. The problem is finding the time. IT teams already have some of the busiest, most varied workloads across the organization. How do you carve an hour to get to grips with the latest AI fads when you鈥檝e got a full backlog of tickets to work through? To try and alleviate this pressure, countless brands run IT newsletters, claiming to give you the key facts in your mailbox.
Ronan McQuillan
Feb 5, 2025
How to Build a Compliance Management System in 6 Steps
Businesses today face a hugely complex, varied regulatory environment. Between national, international, local, and internal policies, managing compliance can be a massive undertaking. Adopting an appropriate compliance management system is critical. Specifically, we need a singular, centralized solution for handling key data related to our compliance efforts. The trouble is every business faces unique compliance challenges. We鈥檙e all constrained by different internal policies, with distinct processes that must adhere to them.
Ronan McQuillan
Feb 4, 2025